COVID-19 updates from Franklin West, Inc.

Updated: December 16, 2020

Information For Our Residents

  • Maintenance

    • Our maintenance staff is permitted to service ALL work orders.

    • The Franklin West offices will be closed on December 23 - 28 and December 31 - January 1. Emergency maintenance service will be available 24/7. Please refrain from submitting work orders soley by email or through the website as these emails will not reach our on-call 24/7 maintenance staff. As you always have, 24/7, please continue to CALL us to report any maintenance issues.

      • Shadyside residents: Call 412-661-1151

      • Fox Chapel residents: Call 412-661-1151

      • Butler residents: Call 724-287-8633

      • Oakmont residents: Call 412-828-4728

      • Gibsonia residents: Call 724-287-8633

  • Office Hours

    • Please be advised that our office is open Monday through Friday from 8:00 AM to 5:00 PM. If you would you need to use our copy or fax machine, please schedule an appointment by phone or email. The Franklin West offices will be closed on December 23 - 28 and December 31 - January 1.

    • Per Pennsylvania Gov. Tom Wolf's recent order, wearing a mask or other face covering is required while in the the Franklin West office or any indoor space outside of your own apartment/home. For more information, please see

    • Although office access to residents is no longer restricted, the mail slot/drop box is still open just to the right of the main front door to our office to use, if you so choose. To reduce contact and encourage social distancing, this mail slot can continue to be used for any correspondence, amendments, notices, rent checks, etc. Additionally, if you have any other signed documents that need to be sent to our office, please scan/email, or take a photo of it with your phone and then email it to us.

    • At the front of each Franklin West office buiding, for anything that is time sensitive or that you prefer not to send through the US Postal Service, there is a mail slot or drop box that you can use to submit rent checks or any other apartment-related paperwork that requires your signature (lease amendments, renewals/non-renewals, inspection reports, forwarding address forms, etc.).

    • You may also scan and email such documents to your property manager's office. If you do not have a scanner, please take a photograph of the completed/signed document and email it. Please remember that Email is an imperfect form of communication. Not only can emails go into spam folders, but without anyone's knowledge, some email servers may even block communications to other servers. So, if you email anything to any Franklin West, Inc. office and do not get an email from us by the next business day (or within 24 hours) affirmatively responding that your communication has been received, please call your property's office right away to check. However you communicate with us, it is your responsibility to ensure receipt.

    • As always, should you need to discuss any aspect of your lease, renewal, rent increase, move out, etc., or have any other questions or concerns, please call our office or email us. We can either discuss the matter over the phone with you or schedule an appointment. We are here to serve you!

Information About Leasing an Apartment – We can schedule both in-person and virtual appointments to tour appartments!

  • Franklin West has apartments available for 2020-2021

    Our experienced leasing consultants are conducting multimedia leasing tours over the phone, using comprehensive video, photographs, and floorplans of ALL available apartments, irrespective of whether they are currently occupied or unoccupied. We are available to schedule "virtual tour" appointments Monday through Friday (9 am to 4 pm). Additionally, during these hours, we can schedule in-person appointments to show any vacant (unoccupied) apartment that we currently have available.
    Per Pennsylvania Gov. Tom Wolf's recent order, wearing a mask or other face covering is required while in the Franklin West office and while touring apartments. Office hours/days may vary depending on property, please call office to schedule appointment.
    Please check our website – – for current availability and/or call us for information.

We appreciate your continued trust and confidence in our ability to serve you as a member of the Franklin West, Inc. community. Please do not hesitate to contact us with any questions or concerns.

Important Safety Reminders

  • Save [Y]our Pipes! Don't Flush Wipes!
    DO NOT flush disinfectant wipes (even those marketed as being flushable -- they aren't!), paper towels or facial tissues. In short, do not put anything other than toilet paper in your toilets. It will clog the sewer system and cause major damage to your apartment and your entire building, creating an additional public health risk in the midst of the coronavirus pandemic. These items must be diposed of in a lined trash can. For further information, please see

  • Trash Disposal
    When taking your trash to the garbage can or dumpster (or garbage chute if your property has one), for the safety of everyone, please ensure that plastic garbage bags are tightly closed and that lids are replaced after use.

  • Call Us If You Will Be Away for More Than a Few Days
    Please remember that if you ARE OR WILL BE away from your apartment for more than a few days, please call your property's management office so that we can add you to our "away list." To ensure that no maintenance emergency has occurred in your absence (such as a water leak, etc), our maintenance staff will check your apartment on a periodic basis.*Never turn your heat off or to a temperature setting below 58 degrees.*

It’s very important for everyone to stay up to date and follow the most recent guidance provided by health officials. You should direct your questions to the local/public health department or the CDC.

Additional Resources

If you need more information, here are other resources that post the most up-to-date news and developments related to COVID-19:

Please do not hesitate to contact us if you have any questions or concerns. Thank you for your understanding, patience and assistance in these trying times.

Everyone at Franklin West, Inc.